Dispensary News

Customer Care: Your Marijuana Questions Answered

By April 13, 2021 April 26th, 2021 No Comments
MÜV AZ Customer Care Details

It’s been a decade since Arizonans passed Prop 203. Though the vote brought medical cannabis into effect by a very slim majority (a mere 50.1%, for those curious) in 2010 and it took two years for the first dispensary to open, there is no doubt that marijuana in Arizona has experienced a boom. This is evidenced by the approximately 120 dispensaries in the state, with over 30 located in Phoenix alone, and the passing of Prop 207 with 60% of the vote, which legalized recreational marijuana for Arizonans and visitors to the Grand Canyon State.

With this explosion of weed dispensaries came countless devices and ways to consume cannabis: concentrates like shatter, crumble, sauce, dabbed with a rig or dab pen, extracted with BHO, CO2 or ethanol. Tinctures, capsules, transdermals, inhalers. Not to mention all of the brands of marijuana edibles, cartridges, flower and topicals. It’s enough to make even the most experienced user’s head spin.

Regardless if you’re new to the medical marijuana program, an experienced recreational user looking for new ways to consume, or just curious about the multitude of products now available, the Customer Care Team is here to help.

Because We Care

Customer service is something we take incredibly seriously. We strive to provide a friendly, engaging and educational experience with every visit to our marijuana dispensary that starts at check in and resonates from the moment you step out. The Customer Care Team is here to answer all of your questions in between your visits to the dispensary.

Think of the Customer Care Team as a robust marijuana tool. They receive the same thorough training as our BudTenders to provide first-class education to Arizonans on cannabis in general, details about specific products, and the discounts available in the dispensary. Like your BudTender, representatives are dedicated to providing you a personalized approach to cannabis by listening to your unique preferences, habits and routines.

But, what we’re most proud of is the genuine care they convey. You hear it in their voice and, more impressive, their typed responses. You sense it in their follow up notes, and you feel it with every nugget of information they share, with every order they assemble and every potential issue they resolve.

Correspondences with the Customer Care Team don’t feel stiff and unengaged; instead, representatives get to know you when you connect. Representatives truly build relationships with patients and Cannaisseurs; they want you to feel comfortable coming to them in the future, and want to help you in any way they can.

Ways to Reach the MÜV AZ Customer Care Team

Not all questions are thought of while you’re with your BudTender, that’s why the Customer Care Team is available in a robust amount of communication pathways. We want you to communicate your way, however is most convenient for you.

And, when you find a representative who truly understands you and your unique needs, always feel free to request their direct line or email address. The Customer Care Team is here (and happy) to guide you throughout your journey with cannabis.

Reach them Sunday through Saturday from 9 AM – 6 PM by:


Ways to Reach MÜV AZPhone

For those who prefer to chat on the phone, our lines are open 7 days a week. Reach us by phone at 602-960-2273 (CARE).

Live Chat

We recognize that not everyone can make personal phone calls during the day. Live Chat is a discreet feature, allowing Cannaisseurs and patients alike to get quick answers to their most pressing questions.

A particular component we love about Live Chat (and email!) is the capability for Customer Care to share links and documents for you to refer back to, like specific educational articles  on our cannabis blog.

To Live Chat with Customer Care:

  1. Select the orange and white “Chat with us…” icon on the bottom right of your screen
  2. Select from the prompts the topic of conversation
  3. Fill in your name
  4. Connect with Customer Care!


Do you tend to think of questions late at night, well outside of business hours? Send them via email to the Customer Care Team! You can email directly at support-az@muvbrand.com or fill out the form on our contact us page linked and a representative will be in touch within 24 hours.

MÜV AZ  FAQ’s for Our Expert Customer Care Team

Our Expert Customer Care Team

The passing of Prop 207 has left some Arizonans with their heads spinning with questions like:

Am I a medical marijuana user?

Am I a recreational user?

What is the difference between medical and recreational marijuana?

Our Customer Care team can explain the two options, how they differ, and help you determine if you may qualify for the medical program.

We hope it goes without saying that, at MÜV Dispensary Phoenix, there is no such thing as a “dumb” question. The marijuana space is a difficult one to navigate, and Customer Care is here to help clear the smoke. You can find answers to questions like:

Is your Phoenix dispensary near me?

What marijuana strains are in stock?

What are marijuana concentrates?

What are your dispensary deals?

How is cannabis extracted?

How does cannabis work?

And so much more. Don’t wait – talk to Customer Care your way today!

Sarah M. Gorbutt

Sarah M. Gorbutt

Marketing Coordinator at MÜV Dispensary in Phoenix, Arizona. Growing up in a Conservative home I had learned about the scary drug, Marijuana or more commonly, Weed. I grew up and saw how NOT-scary Cannabis really is. My passion for the industry grew after witnessing the power of Cannabis and all its healing properties in myself and my family. I saw my brother’s withdrawal symptoms lessen, my grandmother was able to use her hands again, my anxiety was finally manageable; I even saw Cannabis Products shrink friends’ tumors. I stopped taking all of my SSRI medications, and I realized I wanted to be a part of whatever this was. I began working with this miracle plant on a friend’s farm in the mountains of Oregon with my brother; learning the basics. When I came back to Arizona, I was able to find a home at MÜV Dispensary only 2 months after opening. Since then, I have been learning about every facet of Cannabis as an alternative medicine. In my early days at MÜV, I had enough time at home to search for any articles or credible science journal that even mentioned MMJ. I felt this way I could answer any question a patient had or help whoever asked. Through testing products, studying the credible research that is available, doing my own research, and asking others for their experiences, I have been able to better understand Cannabis and all its quirks. But there is always more to learn!


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